PRIVACY POLICY

Effective Date: 09/18/2026; Last Updated:

1. Who This Policy Covers

This Privacy Policy explains how FreshOut Consulting ("FreshOut Consulting," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, submit a form, call us, text us, download our resources, or otherwise interact with our services.

FreshOut Consulting is operated by FreshOut Consulting, LLC. This policy applies to all individuals who interact with FreshOut Consulting, regardless of the reason for the interaction.

2. Information We Collect

2.1 Information You Provide Directly

Contact form: name, email address, phone number, which category best describes your situation (for example: reentry, recovery, military transition, career change, personal or professional setback, small business owner), what you're trying to build or work on, and what kind of help you're looking for.

Fresh Start Inventory (lead magnet): your email address, provided in exchange for the free worksheet download. The worksheet itself is meant for your own personal use. We do not receive your completed answers unless you choose to send them to us directly.

FreshOut Consulting Launch Path application/booking form: similar information to the contact form, submitted when applying for or booking an appointment about the program.

Phone calls (including calls handled by our AI Voice Agent): your name, phone number, email address, a brief reason for your call, and appointment scheduling details. Calls may be recorded, with a disclosure given to you at the start of the call (see Section 6, Call Recording, below).

Text messages: if you opt in to receive texts, we collect your phone number and the content of your text exchanges with us.

Anything else you choose to share with us, whether by phone, form, email, or text.

2.2 Information Collected Automatically

Website usage data: pages visited, time on site, referring website, browser and device type, and similar technical data, typically collected through standard analytics tools (see Section 7, Cookies and Analytics).

2.3 What We Do Not Ask For

FreshOut Consulting does not require you to disclose, and does not ask for, the specifics of your criminal history, your immigration status, your medical or mental health diagnosis, medication information, or financial account details to receive our services. If you choose to share this kind of information with us voluntarily, for example, in conversation with one of our team, or in an email, we treat it as confidential, use it only to better understand your situation and support you appropriately, and do not use it for marketing, profiling, or any purpose beyond providing our services to you.

3. How We Use Your Information

We use the information we collect to:

- Respond to your inquiry and provide the services you've requested

- Schedule, confirm, and remind you of appointments

- Communicate with you by phone, email, or text about FreshOut Consulting's services, including follow-up after a call or form submission

- Maintain accurate records of our work with you in our client management system

- Improve our website, services, and communications

- Meet legal, regulatory, and recordkeeping obligations

We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

Service providers who help us operate, including: our customer relationship management (CRM) and communications platform, which stores your contact details, communication history, appointment records, and call recordings/transcripts on our behalf; Telephony and SMS providers that connect and route our phone calls and text messages; Email service providers that deliver our email communications; our technology partner(s), which help build, configure, and maintain the CRM and AI systems FreshOut Consulting uses. Our technology partner(s) access this information only as necessary to provide technical support and do not use it for its own independent purposes.

As required by law, such as in response to a valid subpoena, court order, or other legal process, or to protect the safety of any person.

In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not share your information with third parties for their own independent marketing or advertising purposes.

5. Where and How Long We Keep Your Information

Your information is stored primarily within our CRM platform on secure, provider-managed infrastructure. We retain personal information for as long as reasonably necessary to provide our services, maintain accurate business records, and comply with legal obligations. For active clients, and for 3 years after your last interaction with us for former contacts, unless a longer period is required by law, you may request earlier deletion of your information as described in Section 9.

6. Call Recording

Some phone calls with FreshOut Consulting, including calls handled by our AI Voice Agent, may be recorded for quality assurance, training, and follow-up purposes. You will be told at the start of the call that it may be recorded and asked whether that's okay with you. Continuing the call after this disclosure, or declining the recording specifically, does not affect your ability to receive service either way. Recordings and any transcripts are stored in our CRM and are subject to the same protections described in this policy.

7. Cookies and Analytics

Our website may use cookies and similar technologies, including standard web analytics tools (such as Google Analytics), to understand how visitors use our site and to improve the experience. These tools may collect information such as your IP address, browser type, pages viewed, and time spent on the site. You can control or disable cookies through your browser settings; some site features may not function properly if you do.

8. Text Messaging (SMS) Terms

If you provide your phone number and consent to receive text messages from FreshOut Consulting:

- Message frequency may vary based on your interactions with us (e.g., appointment confirmations and reminders).

- Message and data rates may apply, depending on your mobile carrier and plan.

- You may opt out of text messages at any time by replying STOP to any message. You may reply HELP for assistance.

- Consent to receive texts is never a condition of purchasing or receiving any FreshOut Consulting service.

9. Your Rights and Choices

Depending on where you live, you may have rights to correct or request deletion of your personal information, or to opt out of certain uses of it. Regardless of where you live, you can:

Request correction of inaccurate information

Request deletion of your information, subject to our legitimate need to retain certain records (for example, to comply with legal obligations)

Opt out of marketing emails by using the unsubscribe link in any email

Opt out of marketing texts by replying STOP

Ask us to stop calling you by telling us directly, whether on a call or by contacting us using the information in Section 13

To exercise any of these rights, contact us using the information in Section 13. We will respond within a reasonable time and may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

FreshOut Consulting's services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we've inadvertently collected information from someone under 18, we will delete it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including relying on our service providers' security measures. However, no method of storage or transmission over the internet or phone networks is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If changes are significant, we will take reasonable steps to notify you, such as posting a notice on our website.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us at:

- Email: [email protected]

- Phone: (312) 459-0620